Tech Support Request — CG Tech Solutions

Your contact info

Full name

Email

Phone

What kind of help do you need?

Choose one — the questions below will change based on your answer

Troubleshooting / repair

Walkthrough / device help

What's going on?

Issue type

Slow / freezing computer

Virus / malware

Wi-Fi / network issue

Won't turn on / boot issue

Software / setup help

Email / account access

Other

Not listed? Add your own (optional)

Describe the issue

Device type

Windows PC/laptop

Mac

Phone/tablet

Other / not sure

Not listed? Add your device (optional)

How bad is it?

Still usable, just annoying

Hard to use normally

Completely unusable

Preferred service type

Remote session

On-site visit

Not sure — recommend

What do you need help with?

For step-by-step help on your phone or computer — not a repair, just guided assistance.

Task type (select all that apply)

Transferring photos/files

Deleting files/emails for space

Setting up a new device

Organizing photos/contacts/apps

Setting up email/accounts

Backing up a device

Learning an app/feature

General walkthrough / how-to

Something else? Add your own (optional)

Device type

Not listed? Add your device (optional)

Describe what you'd like help with

Preferred service type

Remote session

In-person visit

Not sure — recommend

Attach a screenshot or photo (optional)

One file, up to 5MB

Scheduling

Which days work for you? (select all that apply)

Preferred time of day (select all that apply)

Morning 8am – 12pm

Afternoon 12pm – 5pm

Evening 5pm – 8pm

Address (optional — only needed for on-site visits; a town/city works too)

Get tech support